Frequently Asked Questions

Look out for an automated email from Templett within 1-10 minutes after your purchase to the email address associated with your order. Using a desktop computer, follow the link to access your template directly in your browser.

Can't find the email? You can also go to templett.com and click on "Access your templates" to get started. 

Still having trouble accessing your purchase? Contact us so we can look into it! 

*Please note that at this time mobile phone editing is not supported. You will need a desktop computer to be able to edit your template. 

While some tablets do work with Templett, in general, mobile editing is not supported. We recommend using the demo link provided in the item's description to test if it works on your device. 

Unfortunately, refunds will not be granted if your device does not support editing. 

Absolutely! Each listing contains a link to try before purchase. All of the editing features in the demo will be the same as the purchased version, except you will not be able to save or download the template in demo. 

Access your template just after purchase with Templett.com

• You will receive an email from Templett.com with a link to access your template
• Make you changes to the template, save your work, and download
• Print anywhere

TEXT: Most text can be edited for wording, font, font color, and placement.

ARTWORK: Most artwork is locked and cannot be resized, moved, or change colors. Try the demo link to see what is editable in your template of choice.

BACKGROUND: Background color can be changed on most templates.

IMAGES: Upload files to add your own images.

SIZE/ORIENTATION: Cannot be changed.
 

The Templett program allows all designs to be downloaded in the following file types:

PDF: For home printing or professional printing
JPG: For photo lab or print shop
PNG: For text or e-mail 

We recommended having templates rich in color printed professionally with a local printer or online printer like Zazzle or Vistaprint .

Templates with majority black and white text can be printed in places like Staples, Fedex Kinkos, etc.

Please note: Buyers are responsible for proof reading all text for spelling and grammar. We will not be held responsible for such errors, or costs associated for printing errors. 

Visit our 'Printing' page for more tips for printing your templates! 

Actual printed colors may vary slightly from those you see on your screen as all printers print differently. Printing outcomes depend greatly on the quality of printer and its color matching capabilities. Please reach out to us if you are experiencing major color variances from the original design. Card stock choice can also affect the printed color. Please feel free to message us for a sample design file to print before purchasing.

Unfortunately, we are not responsible for the printing color outcomes of designs as we are unable to control the quality of the printer used. Please visit our 'Printing' page with a list of recommend printers we use to test our designs. Zazzle.com remains our top choice as they match colors perfectly with our designs.

Due to the digital nature of our products, we do NOT accept refunds, exchanges, or cancellations on orders. We recommend using the template demo links provided in each description to test the product prior to purchasing. 

Please reach out to us with your order number if you run into any problems with your order.